NET ACCESS
  • Experience in the following:
    • Handling calls as per SLA related to:
      • E-Mail Configuration
      • Hardware, Desktops & Laptops
      • Printers & Scanners
      • Active Directory – Addition & Deletion
      • Mobile Devices like IOS & Android for basic email troubleshoot
      • MS Office
    • Working on Anti-Virus updates
    • Working on OS – Windows latest version
    • Updating CTS
  • Troubleshooting all network and application issues and provide recommendations to ensure better customer services
  • Documentation & MIS reporting
  • Compliance management and escalate issues if required

Qualification

  • 1-4 years hands on experience in desktop support
  • Should be a graduate in Computers
  • Preferably certified in MCP, MCSC, MCITP, CCNA
  • Good Communication Skills
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