Job Summary
• Excellent Knowledge of Windows, Mail Configuration and MS Outlook, MS Office.
• Desktop Support up to Client Level including Hardware, Software, and Networking Problems
• Installing, configuring, and troubleshooting TM.
• Installation and troubleshooting of applications like MS-office, Acrobat Reader, office, and basic software.
• Installation & troubleshooting of Local and Network printers.
• Installed, configured and maintained the regular updates of Antivirus.
• Monitoring call escalation level, remote helpdesk to high profile user or above through Net meeting or telephonic.
• Communicate and work closely with team members to assist and troubleshoot.
• Troubleshooting day to day activities of users regarding mails and application.
• Should have Hardware and OS knowledge to support Windows environment
• Knowledge of installing, configuring and troubleshooting Desktops, Laptops and Printers
• Should have experience on LAN/WAN Connectivity and Network Cabling
• Call management, Call coordination.
• Knowledge of DT / LT / LAN & Printers & able to give telephonic support, Printers
• Should be comfortable with field work/visiting clients as and when required